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Do you have a question about Strawberryfield Park?

You can find your answers to the most frequently asked questions below…

Holiday Questions

What time is check in/check out?

Our check in time is 4pm and check out time is 10am. It is possible to request an early check in at 1pm for an additional £38 or a late checkout at 1pm for an additional £38. Please request this with a member of the team at Strawberryfield Park before doing so and payment is required prior to arrival.

How do i check in and out?

We offer a self check in service here at the park. Your key will be in the door upon the day of your arrival from 4pm and we ask that you leave the key in the day upon your departure.

What is the minimum and maximum length I can stay?

Our minimum stay is 3 nights from a Friday or 4 nights from a Monday. You can also book a 7 night stay from Friday or Monday. The maximum length of stay in one lodge is 21 days.

Do I need to bring linen and towels with me?

We provide bed linen, towels and robes in your lodge upon arrival.

What's included when I stay at Strawberryfield Park?

We provide a starter welcome pack with tea, coffee, sugar, milk and biscuits to start you off. There is a hairdryer in each bedroom, and we provide a complimentary toilet roll for each bathroom to start you off. As we are self-catering, we do recommend you do a shop for the remainder of your stay.

Can a cot and highchair be provided?

We do offer limited travel cots and highchairs, free of charge. These are offered on a first come, first serve basis and will be left in the lodge for your arrival.

Are utilities included in the holiday cost?

Gas, electricity, heating and water are all included in the cost of your holiday.

Can I bring my dog?

Yes. We have seven pet friendly lodges; Combe Hay, Deer Leap, Honeyhurst, Blackbird Lodge, The Sleights, Diamond Lodge and Whileaway Lodge. There is a maximum capacity of two dogs per booking, however, if you have any questions, please do not hesitate to contact us directly.

Is there a pet charge?

We charge an additional £40 per pet, per short break/week.

What is Strawberryfield Park's dog policy?

Some of our lodges are pet friendly, however we do have a few rules to ensure the park can be appreciated by pet owners and non-pet owners alike.

There is an orchard at the bottom of the park and your dog is more than welcome to exercise and run in. Please see below our on-site doggy rules;

  1. Your booking confirmation must state you have a pet during your stay. This ensures you have received permission from the park prior to arrival
  2. We ask that dogs are always kept on a lead when they on park, except in the lodge. This is primarily for their own safety as there will be vehicles coming and going
  3. Dogs must not be left in the lodge alone at any given time
  4. We ask that you refrain from letting your dog on beds, sofas, chairs and in hot tubs.
  5. All fouling must be disposed of in an appropriate manner and that you do not let your dog mess on the grass around the lodges. There is a dog waste bin at the top of the park next to The Cider Barn
  6. Please ensure that decking gates are kept closed at all times.
Is there an on site food and drink facility?

Although it does not belong to the park, The Cider Barn is located at the top of Strawberryfield Park. Opening times are Monday to Thursday 12pm to 10pm and Friday, Saturday and Sunday 12pm to 11pm. Food is served everyday 12pm to 3pm and 6pm to 8.30pm.

Can I smoke when I'm at Strawberryfield Park?

Smoking is prohibited in all Luxury Coastal properties. Please be aware that these restrictions may extend to the external and surrounding areas of the lodges.

What do I do with my waste?

We ask that you dispose of your refuse at the bins provided at the top of the park, next to the Cider Barn.

What if I leave something behind?

We understand this may happen from time to time. We will make sure your belongings are left in our lost and found area. We ask our guests to contact us if they believe they have left any belongings behind. From there, we will liaise with you about returning them, however, please note that we cannot be held accountable for any belongings you have left behind.

General Questions

How far is it to Cheddar Gorge?

We are conveniently located near Cheddar Village and Cheddar Gorge is only 10 minutes away by car.

Is there a shop close by?

We are only a 10 minute drive from Cheddar where there is a Tesco Express and a Sainsbury’s. There is a Tesco, Morrisons and Lidl in Wells, which is only 15 – 20 minute drive from Strawberryfield Park.

How do I order a hamper at Strawberryfield Park?

If you would like to order the ‘Breakfast Hamper’ or the ‘Welcome Hamper’ please give us a call on 01934 533 280. Alternatively, you can order a hamper when you book online. We will make arrangements for your hamper to be in your lodge upon arrival.

Booking Questions

Do I need to pay a deposit?

If your holiday is more than eight weeks away, a deposit of £125 or 25% of the total holiday cost (whichever is greater) is required to secure your booking. You can pay by debit/credit card, over the phone or online. We only accept payment in pounds sterling.

When is the final balance of my holiday due?

Your final balance must be paid no less than eight weeks before the start of your stay. We will send a reminder 7 days prior to the date it is due and this will include a secure payment link for you to pay the balance. If your holiday is less than eight weeks away at the time of booking, the full payment will be required to secure the booking.

How can I pay?

You can pay for your holiday by debit/credit card over the phone or online.

Is there a booking fee?

We do not charge a booking fee.

Can I make a provisional booking?

We can provisionally hold a property without charge or obligation for 24 hours whilst you get ready to confirm. Provisional bookings cannot be made on the website so please contact the office. In some cases, we may not be able to hold a property for you, such as if within a few days/weeks of arrival.

When will I receive my booking confirmation and directions?

Your will receive your booking confirmation in full with directions once the final balance of your holiday is paid. If you have paid your full balance and are yet to receive your booking confirmation, please contact the office directly.

What happens if I need to cancel my booking?

If you need to cancel your holiday, please inform us in writing as soon as possible. You can find full details of our cancellation policy in our booking terms and conditions, which can be viewed here

What other extras do you offer?

Bottle of champagne : £42.00 per booking

Bottle of organic red wine : £14.00 per booking

Bottle of organic white wine : £14.00 per booking

Bottle of prosecco: £22.00 per booking

Local Breakfast Hamper: £32.00 per booking

Local Welcome Hamper: £30.00 per booking

Pets: £40.00 per week

Rose Petals: £9.50 per booking

Italian Holiday Hamper £45.00